Effective Date: 18 July 2025
Business Name: Niramay Wellness
Location: Tarneit, VIC 3029
Contact: niramaywellness2@gmail.com | 0447 179 955

1. Introduction

At Niramay Wellness, we are committed to protecting the privacy and confidentiality of our clients’ personal information.
This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our wellness center, use our website, or book our services.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, residential address.

  • Booking Details: Appointment date, time, and service preferences.

  • Health Information (if provided): Any relevant medical conditions, allergies, or implanted medical devices to ensure safe and suitable treatments.

  • Payment Details: When you pay online or via card, we process payments through secure systems but do not store your card details.

  • Website Usage Data: When you visit our website, we may collect non-identifiable information like browser type, IP address, and pages viewed.

3. How We Use Your Information

Your information is collected for the following purposes:

  • To confirm and manage bookings or appointments.

  • To provide safe and effective wellness services tailored to your needs.

  • To communicate updates, reminders, and special offers (only if you opt-in).

  • To process payments securely.

  • To comply with legal obligations and business requirements.

We do not sell or rent your information to any third parties.

4. Data Storage and Security

  • All personal data is stored securely and only accessible to authorized staff.

  • Digital data is protected through password-protected systems and encrypted platforms.

  • Any paper records, such as consultation notes, are stored in locked cabinets.

  • We take reasonable steps to prevent unauthorized access, misuse, or loss of your data.

5. Sharing of Information

We may share your information only in the following circumstances:

  • With your consent: For referrals to healthcare professionals or related services.

  • For legal reasons: If required by law, court order, or government regulations.

  • With trusted service providers: Such as email booking systems or payment processors, strictly for the purpose of delivering our services.

We ensure that any third parties comply with strict privacy and security requirements.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information if it’s inaccurate or outdated.

  • Withdraw your consent for marketing communications at any time.

  • Request deletion of your information where legally permitted.

To exercise these rights, please contact us at niramaywellness2@gmail.com.

7. Marketing Communications

  • We may send appointment reminders or occasional updates about promotions and services.

  • You can unsubscribe at any time by following the link in our emails or contacting us directly.

8. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience.
Cookies help us understand which pages are most useful and allow us to enhance your user experience.
You may choose to disable cookies in your browser settings, but some website features may not function properly as a result.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, and we encourage you to review it periodically.

Continued use of our services or website constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

Niramay Wellness
Email: niramaywellness2@gmail.com
Phone: 0447 179 955